Truity Culture

When it comes to personal attention, high-quality service and convenience, our Credit Union employees continue to outpace other service providers in the financial marketplace. They are the reason our members continue to look to the Credit Union with respect and confidence.

Kelly Diven

President, CEO

What our employees have to say

We are a big community player and can feel very good about working for a local non-profit that supports the community, especially for how visible our business is in our markets.

The quality and level of service we provide to all—members and non-members. I believe we set a hight standard high and believe it is good to be on a personal level when society and technology is pulling away from the personal interaction.

We have a great environment for personal and professional growth.

The encouragement I get from my manager is one of the most rewarding things you could want from your job.

I really enjoy the employee appreciation. The snow cones were wonderful this year! It's those little things that really make a big impression on me.

I really like how the credit union cares about its employees and maintains a great health plan and 401k.

Here at Truity we like to close the loop on things. We want to make sure our members have the best experience possible, with the friendliest attitude possible, and get the fastest, and most accurate, service possible. Which is why we have developed our five culture rings to guide employees on the path to live out our Service Promises each and every day. Join us and learn about what makes us so B.O.L.D!

B

Be willing to make decisions to benefit the entire membership, not just the individual member.

O

Openly work together with a spirit of cooperation, focusing on an attitude of WE.

L

Live out head-turning service experiences with each member, each day.

D

Deliberately connect and educate the membership with the center of our mission and culture.

B

Believe in:
Happy Employees = Happy Members.

O

Organizational employee empowerment keeps a strong focus on the members.

L

Lead and grow, after hiring only people focused employees who reflect our culture.

D

Decide to work together, acknowledge, communicate, and share challenges and failures across all levels.

B

Band together while working towards greatness, focusing on communication and response times.

O

Operate as if everyone is your member, seated at the same table, working toward the same goals.

L

Link branch and departmental procedures to ensure that every member receives the same experience.

D

Destined to be one team within our community, conveying our unity to our members.

B

Boosting of individuals is achieved through regular, ongoing, and consistent coaching.

O

Outstanding achievements by each and all are recognized.

L

Lend support as a manager and organization to employee development and personal goal opportunity.

D

Determination for growth is openly communicated by employees to their mananger.

B

Boxes...think outside of them.

O

Oppose the norm and stay competitive with our products & services to attract new membership.

L

Leading edge efficiencies, procedures, and budgets will help support taking risks.

D

Don't let the fear of failure keep us from trying something new, celebrate the growth!

Have you had a head-turning BOLD experience with one of our employees? Let us know about it!

About Truity

Truity Credit Union is a "not for profit, but for service" cooperative financial institution founded in 1939.

Contact Us
  • Human Resources, PO Box 1358, Bartlesville, OK 74005
  • 800.897.6991
  • Jobs@TruityCU.org
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