Employee Story: Kristin Davis
I began my banking career in 2005 and gained much experience from a couple of banks and a few positions from teller and customer service representative to consumer and mortgage loan assistant. While I was gaining knowledge, I always felt like something was missing.
I had always heard great things about Truity (then 66 FCU) from their members and some of my friends. I had a friend who worked here at the time who kept telling me so many great things and called and informed me about an opening in the call center, so I decided the time was right to go for it! I started at the Credit Union in August 2010. I began as a call center representative where I benefited in learning several different aspects of the Credit Union. I was able to make connections with co-workers throughout the credit union as well as gain knowledge about a variety of services we offer.
While I gained much experience and knowledge in my short time in the call center, I moved to our mortgage servicing department in the Spring of 2011. My primary duty was to process insurance payouts and order appraisals for our origination department. While there, I was able to learn the servicer side of mortgages and expand my knowledge in the industry which helped me grow into my next position.
In early Summer of 2012, I became a processor in mortgage origination. While I had some previous mortgage experiences from past jobs, Truity’s origination process and flow were different and better than from where I had come. Processing mortgage files prepared me and helped me gain a better understanding of what our underwriter was looking for in a record.
In 2015, as our volume had increased, I was able to start learning and helping underwrite files alongside the underwriter for the department and advanced to senior processor/underwriter. I was able to gain so much knowledge about the regs and Freddie requirements as well as underwriting files from working closely with her. She helped prepare me and is still guiding me as I recently stepped into my new role in December 2017 as assistant manager of mortgage processing.
When I decided to move to the Credit Union, I wasn’t sure of the differences in a CU from a bank except how happy the members and employees were. Once I started at the CU, I quickly started understanding the reason. Here at the credit union, we’re like one big family, one big team, all here to help and serve our members as well as each other. The culture here is so friendly and inviting, and I quickly knew this was where I wanted to stay. One of my favorite things is that we are indeed here to serve our members, we are a member-focused institution. We are also valued and appreciated as employees of the credit union. How many people can honestly say that with confidence about their employers?